TERMS & CONDITIONS
Mystic Tiger Trails is a Unit of Vacations Travels & Tours Pvt Ltd. All bookings are done through Vacations Travels & Tours Pvt Ltd.
Once you have decided on the holiday you require, please carefully read the following conditions and the Essential Travel Information section. They will form part of your agreement with Trading As Mystic Tiger Trails or 'us'.
1) Your Contract with Mystic Tiger Trails
(a) If you book only one component of a holiday with Mystic Tiger Trails. (e.g. a hotel, without a flight), Mystic Tiger Trails acts only as a booking agent for the supplier concerned and accepts no liability for the provision of the service involved.
(b) In all your other cases contract will be with Mystic Tiger Trails.
2) Payment and Confirmation
(a) A deposit of or 20% of your total holiday cost (whichever is the greater) must be enclosed with your booking form, together with any applicable non refundable insurance premium (or evidence of alternative cover) and/or visa fees. If, though, you book less than 8 weeks before departure, full payment should be sent with your booking form.
(b) On our receipt of your completed booking form and the applicable payment, Mystic Tiger Trails will issue a confirmation invoice, and it is at this stage that a binding contract comes into existence between you and Mystic Tiger Trails. Please note, though, that if you book a tailor-made itinerary or an extension to a brochure tour your accommodation, flights etc. will only be requested by Mystic Tiger Trails once your booking form together with a deposit has been received. Your confirmation invoice, in this instance, will indicate your requested package cost and you will be advised of any accommodation, flights etc. which are still on request and not confirmed at the time the confirmation invoice is issued.
(c) Mystic Tiger Trails will try to obtain final confirmation of all your holiday components as soon as possible. In some cases, though, you may need to be patient. If a particular flight, hotel or similar cannot be confirmed you will be offered an alternative or, failing that, a refund.
(d) It is your responsibility to check the confirmation invoice carefully and to let Mystic Tiger Trails or your travel agent know immediately in the event of any error.
(e) The balance of your tour cost is payable not less than 8 weeks prior to departure. If the final payment is not received on time, Mystic Tiger Trails will treat the booking as cancelled by you and will levy the cancellation charges set out in clause 8 below.
ii) For some countries you will be handed your internal flight/train/hotel vouchers by your tour manager/ Mystic Tiger Trails representative on arrival at your holiday destination.
3) Special Requests
Where special requests for flight seats, room allocation, diet considerations etc. are required Mystic Tiger Trails must be made aware of them in writing at the time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, Mystic Tiger Trails will not be held liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed on by Mystic Tiger Trails to an airline, the confirmation of seat numbers is at the discretion of the airline.
4) Your Travel Agent
(a) Any travel agent through which you make a booking will act to relay information from you to us and vice versa. Mystic Tiger Trails is not responsible for any failure by your travel agent to do this properly, or in good time, nor for any advice given to you by your travel agent which did not originate from Mystic Tiger Trails.
(b) Any money you pay to your travel agent for your Mystic Tiger Trails booking will be held by the agent on our behalf until it is paid to us.
5) Insurance
In an event of any Accident , Injury or Death during the Holidays - Mystic Tiger Trails Limited or any of the suppliers will not be held responsible in any way what so ever . The clients are advised to have a complete insurance cover on their own that should cover in case of any such mishap or death.
The law of the country in case of such an incident will apply and therefore the clients are once again reminded that a full INSURANCE COVER should be taken for their holidays.
It is a condition of your contract with us that you take out insurance at the time of, or prior to, making your booking, and if you do not purchase the policy we offer, details of which are here, you must purchase an appropriate alternative, and let us have the details of this. You must notify us of relevant factors which may affect your particular requirements for cover, for example if you or one of the members of your group is under a disability or if you or any member of your group is to undertake any hazardous activities during your holiday. If you do not purchase insurance through us it is your responsibility to ensure that you purchase a policy which provides cover equivalent to that which we can arrange. Mystic Tiger Trails cannot be held responsible if you purchase an inadequate insurance policy or if you fail to notify Mystic Tiger Trails of factors affecting your particular requirements for cover. Insurance premiums should be paid at the time of booking and are non-refundable. Non-European Union passengers should obtain equivalent insurance cover in their country of residence.
6) Cancellation By You
Should you wish to cancel your tour you must notify Mystic Tiger Trails in writing. Such notification will only be deemed to have been given on receipt of your letter, since we can only act on receipt. Please state the reason for your cancellation as you may be covered by your insurance policy. The following cancellation charges will apply:
Days before departure notification received Amount of cancellation charges as a % of total tour cost
Greater than 60 days Deposit
60-45 days 40%
44-30 days 60%
29-21 days 90%
20-0 days 100% (NO REFUND)
No allowance or refund can be made for meals, rooms, excursions etc., included in the price of your tour but not taken, nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.
7) Cancellation By Us
Mystic Tiger Trails tries never to cancel a client's holiday, but must reserve the right to do so. In particular, Mystic Tiger Trails will cancel your holiday if you fail to make any payment by the due date. If Mystic Tiger Trails. cancels your holiday for any other reason it will inform you or your travel agent as soon as practicable and you will have the option of choosing an alternative holiday of a comparable standard, if available, or receiving a prompt refund of all monies paid to Mystic Tiger Trails for your holiday (excluding any insurance premium or visa charges). In addition, unless the cancellation has been caused by force majeure or low bookings (defined in clause 7 above), Mystic Tiger Trails will pay you the compensation amounts set out in the table in clause 7(c). If cancellation is because of low bookings you will be notified at least 42 days before departure. The only circumstance in which a holiday will be cancelled less than 30 days before departure is where it is cancelled by reason of force majeure.
8) Your Responsibilities
You have certain responsibilities with regard to your holiday booking, and these responsibilities are set out below. Mystic Tiger Trails will not be liable for any loss, damage, illness, discomfort or costs of whatever kind which you may sustain as a result of failing to discharge the responsibilities described in this clause:-
(a) Visas: General information concerning visa requirements is set out in our Documents & Health section. We will notify you of any changes to visa requirements, which occur before your confirmation invoice is issued, but please note that further changes could take place before you travel. We cannot guarantee the granting of any visa. Client’s should check with their nearest consulate or embassy for visa requirements. All clients must obtain all necessary visas and relevant documentation prior to departure.
(b) Passports: A full passport (valid for at least 6 months beyond the end of your holiday) is required for travel. Please see our Travellers Advice section for full details, or seek the advice of our travel consultants.
(c) Health: Recommended inoculations for travel are set out in our Documents & Health section. We will notify you of any changes in these recommendations, which occur before your confirmation invoice is issued. However, further changes may occur at any time and you should consult your doctor on current recommendations before you depart. If you have any medical condition that may affect your ability to enjoy and pursue fully the arrangements you book with us, you must notify us immediately. Mystic Tiger Trails reserves the right, where appropriate, to ask you to provide written certification of your medical fitness prior to departure. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your holiday.
(d) Documents: It is your responsibility to ensure that passports, visas, vaccination certificates and all other necessary documents are in order and, where appropriate, in your possession. It is also your responsibility to arrange adequate insurance cover for your tour (see clause 5 above) and to take relevant details of the policy with you.
(e) Transportation: It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you, we will notify you of the times by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.
(f ) Behaviour: You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. If you are subject to arrest, or are prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, Mystic Tiger Trails will not refund any portion of the cost of your holiday and, if Mystic Tiger Trails incurs any expense as a result of your behaviour, you will be obliged to compensate Mystic Tiger Trails for that expense.
9) Transportation
Air, rail, road and other departure times are supplied by the carriers. They are subject to air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown either in this brochure or on your tickets. The timings are estimates only. Mystic Tiger Trails does not have any liability to you for any delays which may arise. Further, your dealings with all carriers are subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and the type of aircraft on which you will travel. However, if any of these details change subsequently, and you choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.
10) Complaints and Problems
If you have a complaint about any of the services or facilities provided in connection with your holiday arrangements booked with Mystic Tiger Trails., you must tell the relevant supplier and also tell Mystic Tiger Trails.’ local representative or agent on site immediately. Alternatively, you should use the Mystic Tiger Trails emergency contact telephone number with which you will be supplied before your departure. That number will put you in contact with one of our employees who will take all reasonable steps to help you. It is only if you do this that Mystic Tiger Trails has the opportunity to put matters right on the spot. If you fail to do this, any right to compensation, which you may have, will be extinguished or reduced. Baggage is deemed to have been delivered undamaged to you unless Mystic Tiger Trails. receives written notice in the case of apparent damage, immediately upon arrival or re-delivery.
11) Excursions/Representatives and Agents
(a) Excursions only form part of your holiday arrangements if they are described in this brochure or purchased before departure. Game drives in wildlife reserves will be subject to the rules and regulations applicable to the particular reserve at the time of your visit and as laid down by the relevant government. Such rules and regulations are subject to change without notice and are beyond the control of Mystic Tiger Trails.
(b) Our acceptance of liability for the acts of our representatives or agents in clause 12 above is only binding if our representatives or agents are acting with our authority and/or performing their duties as described in this brochure. This excludes for example any social contact that you may have with them.
12) Picture's on Website
The images used on this website are copyright and may not perfectly or accurately depict a realistic object or process. The illustration is purposely designed to demonstrate a principle or sequence of steps so that the viewer better understands the nature of the park's being mentioned on this website. Mystic Tiger Trails takes no guarantee of the authenticity of the picture's mentioned on their website.
